"My customers tell me that my website is often 'locked-up'. The developers say it's the hosting company, the hosting company says it's the customers' ISP, meanwhile I'm losing business..."
"My application was working fine for six months, but now it seems to have slowed down. The operators in the call centre are taking sixty percent of the calls they were two months ago, and it's costing me money..."
"I spent £150,000 on hardware. Yesterday afternoon our business critical order management system failed again, as it has done every day for the last two weeks. Developers say it's the network, network administrators say there's nothing wrong, must be the hardware. Does anybody know what's going on?..."
Chances are you've found yourself in a situation similar to one of the above. Things just aren't going the way they should.
You don't want excuses, you want it fixed!